Customer Service

Customer satisfaction is an essential element in today's global business environment. We want to earn your loyalty and your repeat business. When you choose FlightWorks, we will do everything we can to satisfy you, even delight you, with our service. Consistent customer satisfaction is a primary goal of Customer Service and our process improvement program.

ISO 9001:2000
FlightWorks is proud to be an ISO 9001:2000 registered company. As a commitment to our customers, owners, and employees, FlightWorks has established a system to manage internal and external requirements, as well as to monitor the effectiveness of our activities.

Listening, Implementing, Improving - Our customer service program encourages customers and owners to provide feedback through our website, on-board surveys, and directly to our Charter Service or Owner Service departments.  FlightWorks works closely with our crew and other internal departments to capture customer feedback through debrief forms and an online employee action system. We are dedicated to implementing ideas that improve our service offerings.

Consistent Quality Service - FlightWorks utilizes ISO 9001:2000 to continually focus on consistent service quality.  This consistency guarantees our customers and owners the same quality service level each time we provide you aviation solutions and services.

Contact Us
The Customer Service Team provides a point of contact to address your needs and follow through to a satisfactory conclusion. We continually monitor FlightWorks' effectiveness in providing customer-focused service and total customer satisfaction.